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Training & Support

Product, implementation, and research design training is available at Perseus facilities in the US, Canada, the UK, the Nordics, and Singapore, or onsite at the customer's location. Web-based technical support is available 24/7/365; Phone and email-based support is available during business hours from 9am-6pm from UK.

Training
Perseus UK offer four levels of training, normally held on your premises.

  1. Half day workshop up to 2 people at £750 per session
  2. Open training sessions are held every 6 months with the next one scheduled for October
  3. Full day training up to 12 people - £1250
  4. Full Installation assistance and two day training session including setting up your first surveys and all reporting modules - £2500
  5. Prices do not include travel and accommodation if required.

    EFM Training is also available.

    Consultancy on the product is based on £1000 per day and consultancy on Surveys is £1250 per day

    SurveySolutions Support Programs
    SurveySolutions Standard and Professional users can choose one of the following Support Programs. The new eSupport and pSupport programs will replace the Annual Upgrade and Support Agreement.

    eSupport is offered for Standard or Professional at £150 and includes,

    • (10) Email cases or incidents
    • (2) Business Day Response time for inquiries
    • (1) Contact person per subscription
    • Includes updates to Current Version only

    pSupport is offered for Standard or Professional at £225 and includes,

    • (10) Phone calls and (25) emails for a total of (35) cases or incidents
    • (1) Business Day Response time for inquiries
    • (1) Contact person per subscription
    • Includes updates to Current Version only

    SurveySolutions Enterprise users should contact Perseus UK for more information.

    Commercial users are subject to a recurring annual license fee.

    For more information, please see the Perseus Support web site.

     

     

     

     

     

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