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Case Studies

Cumbria County Council

Used for all council services research both internal and external surveys. All departments, such as IT, Social Services, Education and Waste Management use the system to gather customer feedback from local residents and internal clients. The SurveySolutions product was an easy choice because of it's 'Word' like interface and simplicity in setting up surveys. Cumbria also makes extensive use of respondent management with their Citizens' [Respondent Group] to get regular feedback on current issues.

GlaxoSmithKlein

Used for Human Resourse and Customer Satisfaction Surveys. Sales teams can feedback on what the customers think of products and services and also the information and Training that is provided. GSK staff found that the ease of setting up new surveys one of the main reasons for selecting SurveySolutions.

Cubik (PA Consulting)

Cubiks perform Human Resource surveys for 360 degree reports; stress surveys and salary surveys for their clients. PA Consulting throughly tested the product prior to deploying SurveySolutions and determined that the quality of the product in terms of setting up the system and producing reports, far exceeded other products tested.

Kemira Grow-How

Kemira is a world leading fertiliser company based in Europe. Kemira use the product initially for Human Resources and Customer satisfation surveys.

CST International - Dublin

CST will be using SurveySolutions as part of their "Guest Satisfaction Intelligence" service to Hotel Groups around the world. Whenever you visit one of their selected Hotels you may be asked to fill in information over the web, this will help improve service to visitors ready for your next visit.

Secret Shoppers

It is important to know what is happening in your Store and what your customers think of your Service. Regular visitors may be asked to tell stores of the way they were treated whilst buying goods and just browsing. Harrods is one such store, ensuring that their customers' shopping experience is the best they can achieve in the world.

Hewlett Packard

Hewlett Packard are using the system to help their sales teams across the world to develop to their true potential. Knowing the feelings and desires and workloads of their teams will help them develop better relationships with their customers, by giving them more quality time in providing for their business needs.

Institute of Internal Auditors

The IAA will be using SurveySolutions to poll there members on issues which are important to them and their clients.

European Transport Workers' Federation

This European group will be surveying their members on a variety of subjects to do with their employment so that issues can be resolved quickly with mutual consent.

University of Plymouth

"One of the joys of Perseus is that (touch wood) it is very easy and reliable and thus training is not a big issue. I use it for academic research, market research (e.g. for courses) and
for building networks where establishment of a contact and interest database is needed." says Martyn Warren, Director, Rural Futures Unit.

Western Challenge Housing Association

Western Challenge use the product to determine the feelings of staff and to determine their satisfaction with the group and their roles.

Wine Intelligence

A web based company that determines customers and distributors desires and needs.

Kent County Council

Used for all council services research both internal and external surveys. All departments such as IT, Roads, Parks, Waste Disposal and emergency servicesuse the system to determine the quality of their services to the public.

 

 

 

 

 

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