Perseus Partners with National Center for Missing Adults to Help Obtain Critical Information
January 27, 2005, Braintree, MA - Perseus Development Corporation, the global leader in web-based survey and Enterprise Feedback Management solutions, is pleased to partner with the National Center for Missing Adults (NCMA), in order to facilitate and strengthen the national organization’s information feedback process. The NCMA is using Perseus' SurveySolutions® Enterprise to collect feedback from families of missing persons to gauge the Center’s performance associated with the handling of their missing persons case. Because the NCMA has an average of 1200 active missing person cases on-going each year, the collection of accurate information is vital.
The NCMA, a division of the Nation’s Missing Children Organization, Inc., is part of a 501c (3) non-profit organization tasked by the US Department of Justice to serve as the nation clearinghouse for missing adults. The use of Perseus SurveySolutions Enterprise is helping to fulfill a mandate: since receiving their designation as a national clearinghouse for missing adults, the NCMA is required to conduct feedback surveys and report the results.
"For the first time, we can use an online solution to truly benefit our management team, and in turn, those we support," said Eric Paschal, Information Systems Program Director at the NCMA. "Our organization currently has ten employees to handle administrative and case management issues. Given the large amount of people we serve, it's imperative that we utilize efficient and effective software solutions at every opportunity to enable us to maximize the level of service our staff is able to offer."
Prior to working with Perseus, the NCMA was depending on a paper-only solution that couldn't meet the scope of their needs. These traditional surveys were resulting in low participation because they required more effort on the part of the participant to manually fill out and mail the survey. Additionally, the organization's small staff needed to focus most of their time, effort, and resources on helping families, assisting victims, and coordinating with law enforcement and other organizations/agencies.
"We had a critical need for a complete end-to-end solution to manage, collect, and report on client feedback," said Eric. "We needed to give our clients the ability to participate in feedback surveys online (thus eliminating input hours), while still allowing for traditional response methods. Since implementing SurveySolutions Enterprise, we've been able to distribute surveys across multiple channels, and centralize feedback received from those channels in one database. The software's robust reporting structure, with the ability to export ready-to-go or customized results to Microsoft office programs, has been ideal. It's one thing to have the data in hand, but it's quite another to have a program that helps you to manage and present that data in a meaningful way – so that you can see the whole picture and can act accordingly on those results."
The NCMA's first implementation of SurveySolutions Enterprise was for their performance evaluation victim assistance survey where they surveyed families of missing persons to gauge the NCMA's performance across multiple criteria associated with the handling of their missing persons case. Additionally, the NCMA implemented an online-only web feedback survey, using one of the survey templates provided with the software. This on-going survey measures the usability of their website, the types of people using the site, and how they heard about the site. It also allows the NCMA to get ideas for future modifications that would help to improve usability. "With regard to our website feedback survey, we now have a clear idea on the primary demographics of our users," said Eric. "More importantly, we have implemented certain requested changes which have – as a result – improved usability."
After researching various related companies, Eric chose Perseus SurveySolutions as the most comprehensive and versatile package. The functionality not only addressed their current needs, but also addressed any conceivable future needs they might have. This opened up new possibilities for future initiatives that they could easily deploy. "We plan on using SurveySolutions to gauge the effectiveness of various services offered by our organization," said Eric. "Using that feedback, we can gauge what works best – and tailor those services to better meet the needs of those we serve!"
About The National Center for Missing Adults
The National Center for Missing Adults (NCMA) is a division of Nation's Missing Children Organization, Inc. (NMCO) - a 501c (3) non-profit organization working in cooperation with the U.S. Department of Justice's Bureau of Justice Assistance, Office of Justice Programs. The NCMA was formally established after the passage of Kristen’s Law (H.R. 2780) by the 106th United States Congress on October 26th, 2000 (S11181). As directed by H.R. 2780, the NCMA operates as the national clearinghouse for missing adults, providing services and coordination between various government agencies, law enforcement, media, and most importantly - the families of missing adults. The NCMA also maintains a national database of missing adults determined to be "endangered" or otherwise at-risk. For information on how you can help, please click on the NCMA's website: www.missingadults.org.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to better identify and meet employee, customer and partner needs, and increase profitability by creating loyal relationships. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 22,000 customers worldwide including over twenty percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. Visit perseus.com for more information.
For more information, contact: