Perseus Reports 350% Annual Growth for SurveySolutions/EFM; Rapid Adoption Drives Latest Enhancements for New Release of Enterprise Feedback Management Solution
Perseus SurveySolutions®/EFM 1.4 Sets New Standard for Managing Enterprise Feedback with Advanced Reporting, Analysis, and Security
Braintree, MA – September 20, 2005 - Meeting strong market demand for enterprise-wide feedback management, Perseus today announces enhancements to its enterprise web survey application, Perseus SurveySolutions/EFM. With the launch of SurveySolutions/EFM 1.4 Perseus is changing the feedback management landscape by providing enterprises with advanced reporting capabilities, new support for system integration, and enhanced security and control of the entire survey process. Available through the Perseus ASP environment or as an in-house solution, Perseus SurveySolutions/EFM is designed to help organizations of any size, collect and analyze feedback to optimize relationships with customers, employees and partners at every interaction.
"As the world's leading provider of broadband satellite network solutions for businesses and consumers, continuous feedback from customers has become as an absolute critical component to our on-going success – particularly as we look to introduce new products and services," said Anida Carpenter, Operations Manager for Customer Research & Business Intelligence at Hughes Network Systems. "We're not just talking survey's here - we're leveraging the automated and centralized feedback management control that Perseus provides while supporting multiple departmental initiatives as an integrated strategic component for our corporate success. As such, we have increased our overall customer satisfaction scores by approximately 40% since we originally deployed the Perseus Enterprise system in 2002."
With new features to increase participation and drive response rates and analysis, SurveySolutions/EFM 1.4 provides the advanced functionality and analysis capabilities businesses need to collect feedback, analyze the results and respond with improved services that drive satisfaction and retention.
"There's a global renaissance in getting back to the basics of customer service and improved satisfaction, and more importantly, for establishing metrics for improving the total customer experience," says Esteban Kolsky, Senior Research Director, Gartner. "As a result, more enterprises are deploying enterprise feedback technologies to centralize these efforts to more effectively collect, analyze and use feedback to help transform their business processes."
Perseus has added notable new features and functionality to SurveySolutions/EFM that deliver additional value to enterprises including:
- Expanded Reporting Capabilities: Users can now create customized reports using a wide-range of reporting elements including frequency tables and charts, banner reports, top box summaries, multi-dimensional cross tabulations, summary of means, correlation analysis and verbatim analysis. All reports can be distributed throughout the organization in PDF, MS PowerPoint or MS Word formats.
- Questionnaire Design Enhancements: Several powerful new design features including support for scoring used for education and training applications and calculated fields for advanced market research have been included in this new release.
- CRM, HRM and BI Integration Support: SurveySolutions/EFM v1.4 supports integration with other applications including CRM, HRM and BI platforms through Web Services and an integration toolset to allow organizations to leverage the knowledge gathered through the survey process.
- SurveySolutions Desktop Compatibility: SurveySolutions/EFM v1.4 is compatible with SurveySolutions Desktop 7.0 for use as an off-line client for survey design. Functional parity with our award-winning desktop and mobile survey products enables easier EFM migration to our EFM platform for Perseus desktop customers.
"With these most recent enhancements, we continue our commitment to offering our customers the advanced feedback solutions they need to quickly and easily obtain, analyze and manage valuable feedback across the enterprise," said Rich Nadler, president of Perseus. "As the only provider to bring to market a consolidated, enterprise-wide feedback application, we have been witness to new industries finding value in EFM applications such as the retail sector, automotive, government and education. We look forward to continuing to deliver on our mission to helping customer-focused organizations transform their business with EFM."
Perseus SurveySolutions/EFM 1.4 is available immediately. Review copies of SurveySolutions®/EFM are available to members of the press by contacting Brian Gendron, Public Relations, telephone: 617-681-1226.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to better identify and meet employee, customer and partner needs, and increase profitability by creating loyal relationships. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 22,000 customers worldwide including over twenty percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. Visit perseus.com for more information.
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