Perseus Broadens EFM Product Line to Meet Diverse Size and Integration Needs
Perseus Offers New EFM Configurations to Meet Workgroup and Departmental Needs; Extends Platform to Provide "Ease-of-Integration" with CRM, BI and Other Internal Systems.
Braintree, Mass. – November 1, 2005 – Leading the transition from Web survey software to Enterprise Feedback Management (EFM) solutions, Perseus today announces that it has expanded its EFM product line to ensure the effective delivery of feedback solutions for workgroups and departments, as well as global enterprises. Responding to the increased market demand for enterprise feedback management, all three configurations of EFM provide the advanced functional and analytical capabilities required to effectively manage the complex process of collecting critical feedback, integrating it with an existing knowledge base and sharing it securely and efficiently throughout the organization.
EFM implementations replace existing manual survey processes and reduce the costs of market research providing an immediate ROI, while empowering individuals throughout the organization to proactively identify areas for improvement or new opportunities for growth.
"An integrated, centralized survey platform can help businesses consolidate the different tools at work within the organization to ensure that valuable customer feedback and data can flow freely," said Esteban Kolsky, Senior Research Director, Gartner. "Centralizing efforts to more effectively collect, analyze and use feedback to help transform business processes can deliver more than simple cost savings, it can provide a more strategic outlook for direct feedback management."
"As our survey needs have grown beyond the desktop to support full enterprise feedback management, Perseus has supported us every step of the way with the technology and expertise to ensure that we have the consistent, accurate, reliable and secure information we need to support our business growth," said Anida Carpenter, Operations Manager for Customer Research & Business Intelligence at Hughes Network Systems. "The Perseus integrated EFM product line delivers on their vision, and has significantly eased our transition to EFM, contributing to a 40 percent increase in customer satisfaction while supporting 167 new, unique survey projects this year alone."
The award-winning Perseus product line can now be deployed to further meet the diverse market needs of global organizations, available now in new workgroup and departmental configurations, and with extended integration capabilities:
- SurveySolutions/EFM v1.4 – This market-leading Enterprise Feedback Management solution from Perseus now meets the specialized needs of single workgroups and departments as well as the high-volume demands of large enterprises. SurveySolutions/EFM empowers organizations to develop and deploy sophisticated web-based surveys that are easy and cost-effective to conduct. Centrally managed and completely web-enabled, SurveySolutions/EFM delivers actionable results in real time.
- API and Support for Web Services Integration – EFM dramatically increases the value of web survey initiatives with integration support for existing enterprise applications including CRM, HRM and BI platforms through web services and the Perseus integration toolset. This advanced integration capability enables survey authors to easily select types of customers or employees to invite to surveys and provides a more intelligent survey experience to respondents, embedding prior information about those respondents in the survey itself.
- MobileSurvey Integration – SurveySolutions/EFM supports Perseus MobileSurvey v7.0, allowing users to create and deploy surveys on Windows Mobile and Palm OS-based handheld devices using wireless or land-line options.
- SurveySolutions Professional Integration – SurveySolutions/EFM supports full integration and feature parity with our award-winning desktop product, SurveySolutions Professional v7.0, which can be used as an off-line client in cases where online access is unavailable.
Corporate Governance and Quality Assurance
For Sarbanes-Oxley and other corporate and legal governance mandates, Perseus SurveySolutions/EFM helps organizations establish secure, consistent control points for real-time feedback. For internal quality and process improvements such as Six-Sigma or ISO standard initiatives, SurveySolutions/EFM provides the critical documentation and measurement infrastructure for essential feedback components.
To address HIPAA compliancy and other general privacy concerns, SurveySolutions/EFM provides access control, role-based management and other capabilities for data-sensitive applications.
"Organizations worldwide have come to rely on Perseus for their most critical survey applications," said Rich Nadler, President of Perseus. "The new SurveySolutions/EFM product line enables individuals, workgroups and departments as well as global enterprises to drive success through the process of understanding the needs and requirements of their customers, employees and other key stakeholders."
Review copies of SurveySolutions/EFM are available to members of the press by contacting Brian Gendron, telephone: 617-681-1226.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to better identify and meet employee, customer and partner needs, and increase profitability by creating loyal relationships. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 22,000 customers worldwide including over twenty percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. Visit perseus.com for more information.
For more information, contact: