Rapid Adoption of Enterprise Feedback Management (EFM) Solutions Recognized by Leading Industry Analyst Firm
- Perseus Dedicated to Leading the Evolution from Surveys to EFM Solutions for Enterprises in Growing Market Landscape -
Braintree, Mass. – May 16, 2005 – A recent report released by Gartner, the leading provider of research and analysis on the global IT industry, highlighted the rapid market adoption of Enterprise Feedback Management (EFM) solutions. The Gartner report projects that 40% of total feedback system deployments will be done through EFM solutions by 2008.
EFM solutions allow organizations to centrally control the survey process throughout the enterprise, while promoting the broad use of surveys to enable the organization to listen, learn, react and anticipate the needs of their key stakeholders.
Published on May 6, 2005, the new Gartner research note "Make the Transition from Surveys to Enterprise Feedback Management," was authored by Esteban Kolsky, a Research Director with Gartner Research.
"Adopting a single survey platform such as EFM can help you consolidate the different tools at work within your organizations, integrate the results with current data and analytical tools and leverage investments many times," said Kolsky in the report. "When all these steps are completed, your organization could realize more than simply cost savings – you could gain a more strategic outlook for direct feedback management."
In May 2004, Perseus launched SurveySolutions®/EFM, a powerful enterprise-wide web survey system that supports collaboration in survey design and reporting and a workflow process that provides a means for organizations to ensure consistent survey quality and enforce respondent privacy and IT security policies. Within months of its release, SurveySolutions/EFM was licensed by several of the world's largest organizations including Caterpillar, the U.S. Coast Guard and Sandia National Labs reflecting the enterprise demand for EFM and Perseus' focus and commitment to meeting the needs of its growing customer base.
The new generation of Enterprise Feedback Management technology is helping organizations obtain the feedback they need while ensuring compliance by giving them control throughout the entire survey process in a secure, shared environment. Incorporating workflow management and role-based access controls, EFM systems allow information to be securely accessed and used strategically throughout the organization. With SurveySolutions/EFM, multiple departments within an organization can collaborate on survey initiatives, share results and gain insights that impact bottom-line results.
Government agencies and global organizations rely on this new generation of enterprise feedback management to obtain the feedback they need while ensuring compliance by giving them control throughout the entire survey process in a secure, shared environment.
"The momentum and rapid market adoption of SurveySolutions/EFM, coupled with Gartner's validation of the growing market, demonstrates that we are at the forefront of meeting the complex information needs of Fortune 500 organizations," said Rich Nadler, president of Perseus. "As the first vendor to bring to market a consolidated, enterprise-wide feedback application, we remain committed to offering our customers the products they need to quickly and easily obtain, analyze and manage feedback across the enterprise."
Perseus will be showcasing SurveySolutions/EFM at Gartner Symposium/ITxpo®, May 15th – 18th, San Francisco, CA, Booth #802.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to better identify and meet employee, customer and partner needs, and increase profitability by creating loyal relationships. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 22,000 customers worldwide including over twenty percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. Visit perseus.com for more information.
For more information, contact: