Perseus Selected to Implement Survey System for MasterCard
BRAINTREE, MA (January 17, 2003) - MasterCard has selected Perseus Development Corporation, a leader in web-based survey software and research services, as its enterprise software solution for implementing a survey research system. An industry leader in providing payment solutions for financial institutions, MasterCard is implementing Perseus Enterprise SurveySolutions software for a wide range of survey applications including customer satisfaction, employee feedback and training course evaluations.
MasterCard conducted a six-month evaluation process of several survey software solutions to determine the strongest product. At the conclusion, MasterCard selected Perseus SurveySolutions Enterprise for its ease of use and "openness".
"Feedback is a very important part of our work planning," said Lois Miller, vice president, Performance Management at MasterCard. "Our goal was to identify a survey tool that is easy to use and that allows us to use a web-based solution that crosses multiple platforms to determine customer satisfaction for a variety of initiatives."
Perseus SurveySolutions Enterprise streamlines the web survey process, providing improved productivity, real-time results, centralized management, control and security, and cost-effective multi-mode survey implementation. SuveySolutions Enterprise allows users to easily design professional questionnaires with advanced features in an intuitive word processing environment, deploy them through the Web, and have results collected to an Internet-based SQL database such as Oracle, Microsoft SQL Server, DB2, or MySQL. Reporting and analysis are provided in real-time from the desktop or through the SurveySolutions Enterprise Portal.
MasterCard has purchased corporate licenses from Perseus for 2,200 employees to use SurveySolutions Enterprise. The first uses of the software have been for market research and customer feedback. Member financial institutions will be using it in order to view pertinent results and data from market research surveys conducted to obtain customer feedback on banks’ products and services.
"Perseus’ technology is consistently being purchased by larger organizations for enterprise-wide applications," said Rich Nadler, President of Perseus. "Executives understand that Perseus’ web survey software solutions have become an important component of every enterprise strategy, providing critical data for a wide range of vertical applications including CRM, human resources, and call center management."
About MasterCard International
MasterCard International has a comprehensive portfolio of well-known, widely accepted payment brands including MasterCard®, Cirrus® and Maestro®. More than 1.7 billion MasterCard, Cirrus and Maestro logos are present on credit, charge and debit cards in circulation today. With approximately 25,000 MasterCard, Cirrus and Maestro members worldwide, MasterCard serves consumers and businesses, both large and small, in 210 countries and territories. MasterCard is a leader in quality and innovation, offering a wide range of payment solutions in the virtual and traditional worlds. MasterCard's award-winning Priceless® advertising campaign is now seen in 90 countries and in 45 languages, giving the MasterCard brand a truly global reach and scope. With more than 29 million acceptance locations including over 835,000 MasterCard/Maestro/Cirrus ATMs around the world, no payment card is more widely accepted globally than MasterCard. For the nine months ended September 30, 2002, gross dollar volume exceeded US$831.7 billion. MasterCard can be reached through its website at http://www.mastercardinternational.com.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to better identify and meet employee, customer and partner needs, and increase profitability by creating loyal relationships. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 22,000 customers worldwide including over twenty percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. Visit perseus.com for more information.
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