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Research Center
White Papers
Business Reports

White Papers

Our whitepapers and technical documents require Adobe Acrobat.

Enterprise Feedback Management
Technical Documents

SurveySolutions/EFM v2.0 Software Requirements Matrix
View system requirements for our flagship product, SurveySolutions/EFM v2.0.

Introductions to Web Surveys

Survey 101: A Complete Guide to a Successful Survey
An easy-to-understand guide to the basics of creating a successful survey.

Seven Steps to a Successful Web Survey
A must-read for those about to embark upon their first Web survey.

Web Surveys: For Knowledge, Lead Management, and Increased Traffic
Get some ideas on how you might use surveys in your organization.

Business Applications

Customer Satisfaction: A Web-Based Methodology
How to create a Customer Sat survey for the Web.

Web-Based Employee Satisfaction Surveys
How to create an Employee Sat survey for the web.

Other Research

The Blogging Iceberg: of 4.12 Million Weblogs, Most Little Seen and Quickly Abandoned
Read the results of Perseus research into the emerging community of hosted weblogs.